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The Technical Service Review is a combination of a remote diagnostic network assessment, the completion of a five minute electronic questionnaire followed by an onsite visit to carry out network audit. The onsite visit also allows discussion on any support related issues or technical questions the school may have. The audit and discussion is designed to ensure that the school is maximizing their existing broadband connection and the additional services delivered by Northern Grid.
The onsite visit is expected to take approximately two hours but this is negotiable and dependent on the results of the remote diagnostic assessment. Prior to the visit a two page questionnaire will be emailed to the technical contact to identify key information this will speed up onsite testing and any subsequent problem diagnosis. The focus for discussion will be on the network’s health, performance and security so that we ensure that we align out services and support to offer the best quality service at the lowest possible cost.
Network Performance is often misunderstood leading to unsustainable expectations. An example of this is the use of a popular web speed test tools i.e. speedtest.net The results from these tools are inaccurate on a true broadband network comprised of fibre point to point circuits with no last mile contention. These tools are designed for measuring low bandwidth copper adsl circuits to the home. If schools wish to have a network assessment arrange a TSR.
The following list of topic areas will be the basis of the technical service review meeting. It’s important that the meeting is relevant and useful to the school so it is envisaged that the scope of discussion will be led by the school themselves.
The specific topic areas to cover
- Firewall Audit
- Web filtering
- CP Audit/Migration/Support
- Security issues (policies,/practice)
- Network Performance Statistics and diagnosis
- Online service/support questionnaire
- Network Monitoring and SMS notification of problems
- Service Provision
- New Services – DNS hosting, remote access, Backup & D/R
- Training and future developments
- Learning Platforms
Book Your Technical Service Review
To arrange your Technical Service Review contact
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or telephone: 0191 4611 844
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